Terms and Conditions for Oz Footwear Co.

Welcome to Oz Footwear Co. These Terms and Conditions govern your use of our online shoe shopping platform, our retail services, shoe fitting services, and the purchase of any products (including dress shoes, casual shoes, athletic shoes, work boots, and shoe care products) and special orders for hard-to-find sizes offered by Oz Footwear Co. By accessing or using our services, you agree to be bound by these Terms and Conditions in full. If you disagree with any part of these terms, you must not use our services.

1. Definitions

• "Our site", "Our online platform", "This service" refers to the website and online services provided by Oz Footwear Co.
• "We", "Us", "Our", "Oz Footwear Co." refers to Oz Footwear Co., located at 147 Flinders Street, Melbourne, VIC, 3000, Australia.
• "You", "Your" refers to the user or customer accessing or using our services.
• "Products" refers to all items available for purchase from Oz Footwear Co., including all types of footwear and shoe care products.

2. Use of Our Services

You agree to use our services only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of our services. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our services.

• Online Orders: When placing an order through our online platform, you agree that all information provided is accurate, complete, and current. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or problems identified by our credit and fraud avoidance department.
• In-Store Services: For in-store shoe fitting services or product purchases, you agree to adhere to any reasonable instructions or policies set forth by Oz Footwear Co. staff.
• Special Orders: Special orders for hard-to-find sizes may require a deposit and are subject to specific return policies as communicated at the time of order.

3. Product Information and Pricing

While we strive to ensure that all descriptions, images, and prices on our site are accurate, errors may occur. If we discover an error in the price of any products which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.

• Product images are for illustrative purposes only and the actual product may vary slightly.
• Prices are subject to change without notice. All prices include applicable taxes unless otherwise stated.

4. Payment

Payment for products purchased through our online platform must be made in Australian Dollars (AUD) using the payment methods available on our site. For in-store purchases, various payment methods will be accepted as communicated at the point of sale. All payments are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

5. Shipping and Delivery (for Online Orders)

We will arrange for the shipment of the products to the address specified in the order. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers or events beyond our control. Risk of loss and title for items purchased from Oz Footwear Co. pass to you upon our delivery to the carrier.

6. Returns and Refunds

Our returns and refunds policy is outlined separately on our site. Please refer to that policy for detailed information regarding returns, exchanges, and refunds for both online and in-store purchases. This policy is incorporated into these Terms and Conditions by reference.

• Special order items may be subject to specific return conditions.
• Products must be returned in their original condition, unworn, and with all original packaging.

7. Intellectual Property

All content included on our site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Oz Footwear Co. or its content suppliers and protected by Australian and international copyright laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our services, use of our services, or access to our services without express written permission by us.

8. Limitation of Liability

To the fullest extent permitted by law, Oz Footwear Co. shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from the use or the inability to use our services or products.

While we endeavor to provide accurate shoe fitting advice, such advice is based on available information and our expertise and is not a guarantee of perfect fit or comfort for all individuals. Individual results may vary.

9. Indemnification

You agree to indemnify, defend, and hold harmless Oz Footwear Co., its directors, officers, employees, and agents, from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of our services or your breach of these Terms and Conditions.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Victoria, Australia for the resolution of any disputes arising out of or relating to these Terms and Conditions or your use of our services.

11. Changes to Terms and Conditions

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.

12. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

Oz Footwear Co.
147 Flinders Street,
Melbourne, VIC, 3000,
Australia.