Privacy Policy of Oz Footwear Co.
Oz Footwear Co. ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when visiting our physical store at 147 Flinders Street, Melbourne, VIC, 3000, Australia, using our online shoe shopping platform, or engaging with our services, including shoe fitting services and special orders.
Information We Collect
We collect various types of information from you in order to provide our retail footwear services and improve your shopping experience.
- Personal Identification Information: This includes information such as your name, email address, phone number, and shipping address when you make a purchase, create an account on our online platform, request a special order, or sign up for our newsletter.
- Transaction Information: Details about purchases you make, including product details (e.g., dress shoes, casual shoes, athletic shoes, work boots, shoe care products), date and time of purchase, and payment information (though we do not store full payment card details on our servers).
- Preference Information: Information about your shoe size, preferred styles, brands, and any specific requirements for shoe fitting services or hard-to-find sizes to help us provide tailored recommendations and services.
- Online Usage Data: When you use our online shopping platform, we may collect information about your device, browser type, IP address, pages visited, time spent on pages, and browsing patterns through cookies and similar technologies. This helps us understand how our platform is used and to improve its functionality.
How We Use Your Information
The information we collect is used for various purposes related to providing and improving our services:
- To process and fulfill your orders, including retail sales of footwear and shoe care products, and to manage special orders for hard-to-find sizes.
- To provide accurate shoe fitting services.
- To manage your account and provide customer support, responding to your inquiries and requests.
- To personalize your shopping experience, including product recommendations or promotions relevant to your preferences.
- To improve our website, products, and services by analyzing usage trends and customer feedback.
- To send you marketing communications about new products, special offers, or events, where you have opted to receive them. You can opt-out at any time.
- To comply with legal obligations and protect our rights and property.
Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, website hosting providers, and marketing service providers. These providers are obligated to protect your information and only use it for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law, in response to a court order or subpoena, or if we believe such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our customers or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. This includes using secure servers, encryption, and access controls. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Under applicable data protection laws, you have certain rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request correction of any inaccurate or incomplete personal information.
- Deletion: You may have the right to request the deletion of your personal information under certain circumstances.
- Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.
Cookies
Our online platform uses cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our online platform may become inaccessible or not function properly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Oz Footwear Co.
147 Flinders Street
Melbourne, VIC, 3000
Australia